tbk99's Privacy Policy —
Your Data, Our Responsibility

1.1 Registration and Identity Information

We collect the information you provide when creating an account on tbk99. This includes:

• Full name and date of birth (for age verification — you must be 21 or older)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)

1.2 Financial Transaction Information

To facilitate deposits and withdrawals, detailed records of transactions processed through bKash, Nagad, and Rocket are stored. This includes mobile banking numbers, transaction amounts, dates, and reference numbers. Card numbers or bank account numbers are not stored on our servers.

1.3 Usage and Technical Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Navigation patterns on the site, pages viewed, and session duration
• Information obtained through cookies and similar tracking technologies
• Game history, bet amounts, and win/loss records

2.1 Service Operation and Improvement

tbk99 uses collected information primarily for the following purposes:

• To create, verify, and manage your account
• To process deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳500
• To properly deliver bonuses and promotional offers
• To ensure and improve the technical performance of the platform
• To provide customer support services (via live chat and email)

2.2 Security and Fraud Prevention

Your information is used to keep our platform secure. This includes detecting suspicious transactions, identifying multiple accounts, and preventing fraudulent activity. Some information is also processed as part of compliance with Anti-Money Laundering (AML) regulations.

2.3 Communication and Marketing

With your consent, we may inform you about new games, promotions, and important updates via email or platform notifications. You can turn off these communications at any time from your account settings.

3.1 Use of Cookies

The tbk99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

3.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be blocked.
• Functional cookies: Remember your language preferences and account settings.
• Analytics cookies: Help improve the service by analyzing site usage patterns. These do not identify you personally.

You can control cookies by changing your browser settings; however, disabling certain essential cookies may affect the functionality of the platform.

4.1 When We Share Information

tbk99 does not sell or rent your personal information. However, information may be shared with third parties in the following circumstances:

• Payment processors: The minimum information required to verify transactions through bKash, Nagad, and Rocket.
• Technology partners: Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) who receive the information necessary to operate game services.
• Legal obligations: As part of a lawful order from a competent authority or legal process.
• Fraud prevention: When fraud, money laundering, or any other illegal activity is suspected.

4.2 Contractual Obligations of Third Parties

Each third party with whom we share information is contractually bound to comply with tbk99's privacy standards. They may not use your information for any other purpose or retain it beyond the specified period.

5.1 Technical Security

tbk99 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted
• Passwords stored in encrypted hash form — no one can read them directly
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can access specific information

5.2 User's Own Responsibility

While tbk99 ensures the security of the platform, you also play a role in keeping your account secure. You are requested to:

• Use a strong and unique password and do not share it with anyone
• Log out after each session, especially on shared devices
• Notify the support team immediately if you notice any suspicious activity
• Avoid clicking on phishing messages or suspicious links

6.1 Information for Active Accounts

tbk99 retains all your information while your account is active. This information is kept to provide necessary services, resolve disputes, and meet legal obligations.

6.2 After Account Closure

Even after an account is closed or deactivated, some information is retained for a specified period. The reasons for this are:

• Financial transaction records — for legal compliance
• Retaining history for fraud prevention
• As evidence in the event of a dispute or legal claim

After the above purposes are fulfilled, information is securely deleted or anonymized.

7.1 Data Access and Correction

tbk99 gives you control over your own information. You can:

• Request to view the information stored in your account
• Contact support to correct inaccurate or incomplete information
• Turn off marketing communications (in account settings or via the unsubscribe link in emails)
• Object to the processing of your data in certain circumstances

7.2 Account Closure Request

If you wish to close your tbk99 account, contact the support team. Any pending transactions will be completed before the account is closed. Information subject to legal obligations will be retained for the specified period.

7.3 Information of Minors

tbk99 strictly prohibits registration by anyone under the age of 21. If we learn that information about a minor has been accidentally collected, it will be deleted immediately and the associated account will be closed.

8.1 How Changes Are Communicated

tbk99 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email
• Displaying a prominent notice when you access the platform
• Updating the "Last Updated" date on this page

Continued use of the platform after a change will be taken as your agreement to the new policy.

8.2 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7
• Support is available in Bengali and English

We will endeavor to process your request within a reasonable time.